Russia's Wildberries and Ozon opt out of compensating sellers for war damage
Ozon and Wildberries have updated their seller agreements to exclude compensation for goods damaged or lost due to military actions, drone strikes, and similar events.
Russian e-commerce platform Ozon has revised its seller agreement to specify that the company will not compensate sellers for goods lost or damaged due to military action, a state of emergency, shelling, mass unrest, or other similar circumstances. The changes took effect on June 12.
In early July, Wildberries similarly added a clause to its seller agreement freeing the marketplace from liability if it fails to meet its obligations during a drone attack. Those terms took effect on July 7.
On July 18, after Ukrainian drones struck Wildberries warehouses in the Moscow and Tambov regions, Wildberries chief executive Tatyana Kim reminded sellers that the company is not obligated to compensate them for lost goods but added that the marketplace is “working out” how much to pay sellers and what other financial support it might offer.
