Ozon announces support measures for sellers after Ukrainian drone strikes on warehouses

Russian online marketplace Ozon has announced a series of support measures for sellers whose goods or warehouses have been affected by Ukrainian drone attacks. Since August 22, Ukraine has been striking several of Ozon's logistics centers in Russia, including warehouses in the Samara region, Orenburg, Dagestan, Adygea, and Stavropol Krai.

Sellers who hold insurance policies from Ingosstrakh that cover drone-attack damage will be able to claim payouts for destroyed goods. Once Ozon completes inventory checks at the affected warehouses, it will send sellers payout instructions through their personal accounts on the platform.

Additional measures

Ozon has also outlined several other steps. The company will waive storage fees for goods held at warehouses that have been damaged since the attacks began. Goods from closed facilities will be relocated to other warehouses free of charge, and shipments already en route to damaged warehouses will be redirected at Ozon's own expense.

Ozon has disabled cash-on-delivery payment options in 38 regions, a step intended to reduce the number of goods being returned to warehouses. Through September 22, the company will waive penalties for sellers operating under the FBS model over order cancellations caused by the seller, other customer complaints, or late shipments. Starting August 30, Ozon will also cut its warehouse storage commission by three percentage points.