Former Rimi Courier Alleges Harsh Working Conditions; Company Responds

A former courier for Rimi's e-commerce segment, Kristaps, has shared his story, highlighting issues such as lack of breaks, ignoring weight limitations, and emotional pressure. He claims that couriers often have to carry heavy groceries to upper floors without elevators, with some deliveries containing up to 60 liters of water as customers circumvent restrictions. According to Kristaps, management responds to complaints by saying the job is not suitable for those who cannot handle it. He left the position but is concerned for former colleagues who continue working under these conditions, risking their health.

Rimi Latvia's external communications manager, Everita Bičkova, responded that couriers work legally defined hours, with 12-hour shifts including breaks between delivery waves and a lunch break. The maximum total weight of all orders per day can reach 500–600 kg, but the average is lower, and orders are split into parts. Per order, the weight does not exceed 30 kg, and items are packed in paper bags with a maximum of 8 kg each. The company provides training on proper lifting techniques and occupational safety. Employees have access to an emotional support hotline, anonymous reporting, an annual survey, and regular one-on-one meetings with managers. After one year of employment, couriers receive insurance coverage.

The case reveals a gap between worker experiences and the company's official stance, raising questions about compliance with labor protection regulations.