Meta's AI agent Muse can now make phone calls on users' behalf

Meta's AI agent Muse can now place phone calls on a user's behalf, but only for people who pay for a separate Muse subscription. The change moves the agent a step closer to acting as a real personal assistant that handles everyday errands by phone.

Meta's Chief AI Officer Alexandr Wang said in an update that Muse can call businesses to make reservations, schedule appointments and take care of other "calls you don't want to make." The subscription also includes additional tokens and some extra features.

Early experience

Some users who already had access to the feature report that Muse handled phone tasks with relative ease. Matt Schlicht, the creator of Moltbook and an employee of Meta Superintelligence, shared a recreation of a call his agent made to a Volvo dealership last month. He noted that the agent waited on hold to get the information he needed.

In the call Schlicht shared, Muse does not explicitly identify itself as an AI agent, though it says it is calling on his behalf and that it is transcribing the conversation. That may suffice for simple tasks, but such calls could go off track, or the person on the other end might hang up upon realizing they are talking to an AI.

Other updates

Meta has been steadily adding features to Muse, which the company says has already drawn more than 10 million users. People can now also assign the agent a dedicated email address, so it can be included in important emails without receiving full access to an inbox.

Meta is not the first company to experiment with phone-calling abilities for AI. Google has introduced several similar features over the years, including "Call For Me" for Pixel phones, and Instinct recently added a "Concierge" feature to its agent, intended for more complex calls.