Survey: Trust in Latvian courts grows, but awareness of legal aid remains low

Public trust in Latvian courts has risen by 13 percentage points over the last five years, according to a June survey conducted by SKDS and summarized by the Court Administration.

This year, 45% of respondents said they trust the courts – two percentage points more than last year. Meanwhile, 40% expressed distrust, down four points from 2025. Higher trust levels were observed among those who obtained information about court work from the websites of courts and the Court Administration, while those relying on relatives' experiences were more critical.

The survey also reveals differences across demographics. Trust is highest among young people aged 18–24, respondents aged 35–44, people with higher education, ethnic Latvians, public sector employees, and high-income individuals. Regionally, residents of Vidzeme and Zemgale show more trust. In contrast, distrust is more common among those aged 65 and over, people with basic education, ethnic minorities, non-citizens, those with medium-low incomes, and residents of Latgale.

At the same time, the survey indicates readiness to use digital communication tools: 78% of respondents cited email and 77% internet banking for personal identification. The eID card or e-signature would be used by 60%, while video conferencing platforms were acceptable to just under half. However, 11% said they have access to none of these technical solutions.

Awareness of state-provided services remains low. Only 53% of respondents know about state-funded legal aid, and 40% about state compensation for crime victims. Even fewer – 28% – are aware of the support helpline 116006 for victims.

To reduce court caseload, 39% of respondents would consider alternative dispute resolution methods. Mediation was mentioned by 31% (up two points from last year), and arbitration by 22%. The Court Administration attributes the positive trend in mediation awareness to the ESF+ project “Access to Justice” and regional seminars.