Mobilly Users Frustrated by Service Disruptions; Company Promises Compensation
Mobilly faced technical issues, leading to user complaints. The company apologized and pledged to reimburse affected users.
Several users of the mobile payment app Mobilly expressed frustration on social media platform X due to service disruptions. A user named Lauma asked if she was the only one experiencing problems and stated she was currently riding without a ticket. Another user, Lakija, noted a combination of issues: a breakdown at the 'Slāvu aplis' junction, and both Mobilly and Rīgas Satiksme apps not working. Ilze also said she couldn't open the app and hoped to reach her destination without a ticket.
Mobilly acknowledged technical glitches and confirmed that Rīgas Satiksme had been notified. The company urged users who could not stop parking payments to contact them via email at info@mobilly.lv, providing their phone number and the time. They also advised purchasing tickets through alternative methods and stated that inspectors have been informed and asked to be understanding.
For monthly pass holders, Mobilly offered compensation: users are asked to buy a new ticket for their journey and send a direct message with their phone number to receive a refund. The company apologized for the inconvenience and promised to review each case individually.
