After Ukraine’s strike on Wildberries warehouses, sellers can’t retrieve goods; system shows ‘pickup point overloaded’
Ukrainian forces struck Wildberries warehouses in Elektrostal and Kotovsk on July 18. Sellers are unable to reclaim their stock as the platform’s system blocks returns, citing overloaded pickup points.
Sellers whose goods were stored in Wildberries warehouses hit by Ukrainian strikes last weekend are facing difficulties retrieving their merchandise. The independent Russian investigative outlet Verstka spoke with three entrepreneurs and found over ten similar complaints in specialized chats for Wildberries sellers.
According to Verstka’s sources, sellers cannot personally retrieve items from Wildberries warehouses. The only option is to process a “return” to a pickup point, but since yesterday the system has displayed the message “Pickup point is overloaded.” Switching pickup points or reducing the number of items does not resolve the issue.
“At first I thought the pickup point genuinely couldn’t handle the 100 items I had added for return. But then I tried switching pickup points — I went through about 20 different options and combinations, even looking in other cities,” one seller told Verstka, though none of the attempts worked.
Sellers from various Russian regions report the same problem in marketplace chats. Wildberries has not officially announced any restrictions. Customer support either does not respond or promises to reply “as soon as there is a solution.”
In the early hours of July 18, Ukrainian forces struck Wildberries warehouses in Elektrostal — outside Moscow — and Kotovsk, in the Tambov region. The strikes killed eight people and injured roughly 80 across the two sites, according to official figures. It was one of the largest attacks on Russian civilian infrastructure since the start of Russia’s full-scale invasion of Ukraine.
Ukrainian President Volodymyr Zelensky said the targeted warehouses had been storing drone components.
In early July, Wildberries added a clause to its seller agreement exempting the marketplace from liability in the event of a drone attack. After the strikes, Wildberries Chief Executive Tatyana Kim reminded sellers that the company was not obligated to compensate them for lost goods, while offering other measures of financial support.
