Consumer Rights Centre: airBaltic must fully uphold EU passenger rights

The Consumer Rights Protection Centre (PTAC) has told the LETA news agency that Latvia's national airline airBaltic must continue to fully ensure the passenger rights established under European Union regulation.

The agency stressed that this obligation applies to airBaltic regardless of other circumstances, noting that EU rules on passenger rights protection are binding on all air carriers operating within the European Union and that compliance is a legal requirement rather than a voluntary matter.

The statement indicates that the consumer protection authority continues to monitor how airlines comply with EU regulation, and that the issue of guaranteeing passenger rights remains a current concern. The source material does not specify particular circumstances that prompted the statement, but the centre's position is described as unambiguous: airBaltic's obligations toward its passengers remain fully in force.

Such statements from consumer protection authorities typically serve to remind companies of their legal responsibilities, aiming to prevent potential violations and to ensure that passengers can rely on their rights in situations governed by European Union legislation. As Latvia's supervisory body for consumer matters, PTAC is responsible for protecting the interests of consumers, including air passengers, and for ensuring that companies comply with applicable legal requirements. The centre's communication to LETA underscores that oversight of airline compliance with EU passenger rights rules remains an ongoing priority for the authority.