Consumer watchdog finds online shop 220.lv engaged in unfair practice over delivery cost refunds
Latvia's Consumer Rights Protection Centre has found an unfair commercial practice at the online store 220.lv. It concerns refunds of delivery costs when a buyer withdraws from a purchase.
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The Consumer Rights Protection Centre (PTAC), the Latvian authority that supervises compliance with consumer rights, has found an unfair commercial practice at the online store 220.lv. The agency has ordered the shop to put an end to it. PTAC itself announced the finding.
What was found
The violation relates to the refund of delivery costs when a consumer exercises the right of withdrawal. This is a buyer's right to back out of a purchase made remotely, for example online. According to PTAC's conclusion, the shop's practice on this issue is unfair to consumers.
What it means
PTAC has instructed the shop to correct the practice. Other details, including the shop's specific rules, possible penalties or deadlines, are not given in the available information.
220.lv is an online store where goods are bought remotely, so its customers are covered by the rules on withdrawal rights.
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